“It’s a brave new world. The old rule book has been thrown out.” – most of us With the closure of all casinos and most restaurants it certainly can be said that the hospitality industry is in a period of adversity. Most understand that things…
Category: Guest Experience
Seniors: Accommodating and Expanding Services for Your Foundational Casino Players
Seniors: the quiet daily foundational players that pay the light bill As time marches on and healthcare science improves long-term regular customers continue to live longer. Often as the age of players increase their mobility decreases. These regular customers may not represent high amounts of…
Operational Strategies for the New Reduced Levels of Available Staff
What are you going to do when “the well runs dry”? New Challenges Many properties are challenged these days with a dwindling supply of available new staff member candidates. Whether due to increasing minimum pay rates, generational differences of staff desiring different work conditions and…
Exceptional Guest Experience Requires Dedicated Resources for Effective Performance
Exceptional Guest Experience Requires Dedicated Resources for Effective Performance By Craig Pendleton – President National Foodservice Consulting, Inc. Published in Indian Gaming Magazine September 2018 PDF: Exceptional Guest Experience Requires Dedicated Resources for Effective Performance Experience creates memories. These memories are what provide the recollections…