Operational Strategies for the New Reduced Levels of Available Staff

What are you going to do when “the well runs dry”? New Challenges Many properties are challenged these days with a dwindling supply of available new staff member candidates.  Whether due to increasing minimum pay rates, generational differences of staff desiring different work conditions and…

Exceptional Guest Experience Requires Dedicated Resources for Effective Performance

Exceptional Guest Experience Requires Dedicated Resources for Effective Performance By Craig Pendleton – President National Foodservice Consulting, Inc. Published in Indian Gaming Magazine September 2018  PDF: Exceptional Guest Experience Requires Dedicated Resources for Effective Performance Experience creates memories. These memories are what provide the recollections…