By Craig Pendleton – President National Foodservice Consulting, Inc. Published in Indian Gaming Magazine October 2018 PDF: Innovation: Using a Whole Property Approach What is the purpose of innovation? Innovation (def) noun – the action or process of innovating, a new method, idea, product,…
Year: 2018
Exceptional Guest Experience Requires Dedicated Resources for Effective Performance
Exceptional Guest Experience Requires Dedicated Resources for Effective Performance By Craig Pendleton – President National Foodservice Consulting, Inc. Published in Indian Gaming Magazine September 2018 PDF: Exceptional Guest Experience Requires Dedicated Resources for Effective Performance Experience creates memories. These memories are what provide the recollections…
Food and Beverage Cost Saving Solutions
Within many food and beverage operations the cost of labor now exceeds the cost of food and beverage. Maintaining all of these costs is a constant challenge to operators. In the world of casinos gaming has strict odds and probabilities built into each game and…
Labor Solutions for a New Generation of Workers and Changing Laws
Feb 2018 by Craig Pendleton Staffing casinos has always been a challenge for operators. Not only do they need to find qualified and talented staff members, but these potential hires must pass background checks and drug testing. Often in rural locations this creates a tremendous…
Expertise is Walking out the Doors of Your Business
Mentoring: Passing on Knowledge to Future Generations by Craig Pendleton “Seasoned executives are retiring every year without passing along their wealth of knowledge.” Mentoring has been in existence from the beginning of man. It has historical precedence with families and clan elders passing along history,…